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Governing laws for private persons are The Distance Selling Act (”Distansavtalslagen”) (see below concerning right of withdrawal) and the Consumer Sales of Goods Act (“Konsumentköplagen”), which have got strict provisions, meaning that these are ruling over whatever a private person may have agreed upon. Governing law for companies, including sole proprietorship, is the Sales of Goods Act (“Köplagen”), which is dispositive, meaning that agreements between enterprises apply primarily over the law.
We follow the Privacy Protection Law (“Personuppgiftslagen PUL”). When you, being a private person, have registered and made your order, you also accept the fact that we store and use the information within our business so that we can fulfil our commitments to you. We will protect your personal data according to the Privacy Protection Law and you may obtain information about these data and have them deleted, whenever you wish.
If any or one of the provisions contained in these purchasing conditions should be declared invalid under Swedish or EU law, the validity of the remaining provisions contained herein shall not in any way be affected, but the invalid provision be replaced by equivalent legal text.
If you are below the age of 18, you will need your guardian´s consent. Such consent can be submitted by a parent by sending his/her explicit permission to us by e-mail. All false orders till be tracked and reported to the police, and in case we suffer economic or other damages, we shall claim indemnity.
Once you have placed items in the shopping cart and go to checkout, the applicable payment method will be shown as well as whether or not VAT is included, and the VAT-rate applying when relevant.
A freight cost is added to each order, if you do not meet the requirements for our freight free option. Freight costs may vary depending on weight and volume on the order.
Delivery time is usually 3-5 days for stocked goods.
Products in our web-shop may be marked with delivery indication. We shall have the right to delete non-deliverable products from your order and to reduce the price accordingly. If you wish to place an order for an equivalent product, it will be treated as a new order. It is possible to cancel an order until the point of time when it has been executed, i.e. when invoice or freight documents have been created. Delivery in part will be done only at your request and will result in further freight charges on your behalf.
The applicable delivery method will be seen in the check-out when you place the order. It is your responsibility to make sure that the address which you specified at the time of order is correct.
A cancellation will not be valid until you have received a confirmation hereof from us. You may cancel your order without any cost for you until the moment when the order has been executed. After this date, companies must accept delivery. Private persons have right of withdrawal (see under the heading “Right of withdrawal”). Companies that cancel an order of a specially manufactured product must pay compensation for costs which have incurred before the cancellation and for loss of profit.
Return policy - Right of withdrawal
As an international consumer, you always have 14 days right to return your products when you shop with us at verktygshandlarn. This means that you can return unused undamaged goods with unbroken packaging within 14 days of receiving your package. Please note that this does not apply to companies.
When using the right of return, the return shipping cost is paid by you as a customer. And must be shipped to us within 14 days. All other costs will be refunded to the same account you used to order your goods, within 14 days of receipt of your return.
Damage or faulty goods:
If the item is broken when you open the package or if the product is defective, you are, as a consumer , entitled to claim a total of 2 years from receiving the package. However, the complaint must be made within a reasonable time and no later than 2 months after you discovered the error. If there is a warranty that is longer than 3 years, you can advertise within the warranty period.
Companies should examine the goods in connection with the receipt and advertisement any errors within a reasonable time. Errors that occur thereafter may be advertised within the warranty period. Otherwise, refer to the respective manufacturer or service center.
Do you want to read more about our return policy?
After your returned items arrive and are checked we will refund your money to the same account you used when you placed your order within 14 days.
Non picked up delivery
If you dont collect your package at the post office, we reserve the right to charge you for all our costs that appear when handling your order and shipment.
We shall not be responsible for misprints or errors in information or specifications of goods and services which occur in our range of products.
Both parties shall be relieved from satisfying this agreement, if its fulfilment is precluded, or essentially disabled by circumstances beyond their control or circumstances which could not reasonably be foreseen. The following and similar circumstances shall constitute reasons for relief, provided they hinder or aggravate fulfilment of the agreement: fire disaster, war, mobilization, requisition, confiscation, currency restrictions, common scarceness of goods, deficit in means of transportation, strike, lock-out, power outages, deficits in driving means, and errors or delays caused by sub-contractor because of circumstance, mentioned in this paragraph, or other circumstance, which the parties could not possibly control, which either prevents or aggravates the parties’ fulfilment in such a manner that it could not be done other than to an unreasonably high cost.
Dispute & Complaints
Contracts between you and Verktygshandlarn.se shall be governed by Swedish law.
Verktygshandlarn follows the recommendations of the Swedish consumer authority.
As of January 2016, you as a consumer can also turn to ODR for complaints and resolve disputes online. If you would like to file a complaint, please use the link below